If the fit isn’t right or something arrived with a quality issue, email us within 30 days of delivery to start a return.
How to start a return
Email [email protected] with your order number, the item you’re returning, and the reason. For a quality issue, include a photo if you can. We’ll email you the current overseas return warehouse address and packing instructions. Please wait for that email before sending anything.
Who pays for return shipping
You cover return postage for a change of mind or fit preference. If the item has a quality defect, ZORLIVETH covers the return postage.
When you’ll get your refund
Once your return reaches the warehouse, we review it within 2 days and email you the outcome. We process approved refunds to your original payment method within 5 days of approval. Your payment provider may take additional time to post the credit.
Email [email protected]. Our support hours are 9:00 a.m. to 5:00 p.m. Los Angeles time (Pacific Time).